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About this document This Detailed Release Note (DRN) is intended for Customer Service and Installation Personnel involved in the installation and maintenance of Mitel Contact Center Solutions and Call Accounting.NOTICE: This document is provided by Mitel Networks Corporation.To back up telephone system and configuration data 1. file name contains the date on which the file was created. Type your MOL User ID and Password and click Log in. Otherwise, if you selected Contact Center Business Edition in step 5, after Download the Mitel Networks Contact Center Business Edition, click CCBE_Full Release. Optionally, follow the link to the Detailed Release Notes to review the changes included in this release. Save the release to the desktop of your Enterprise Server. Once the file has been downloaded to the desktop, double-click file. Client updates in Version are approximately 128 MB.

Ports can be provisioned as Trusted in Your Site Explorer and written back to the PBX to bring them into service. See the Contact Center Solutions and Call Accounting System Engineering Guide for more information.11 Product Area Knowledge Base / Tracking Description of Resolved Issue The Agent by Make Busy/DND Trace report was displaying inaccurate information for Make Busy durations when an agent changed from one Make Busy code to another via Interactive Contact Center controls Agent Group Internal/External Call Counts were pegging Internal ACD calls as External ACD calls Callback Queue Performance by Period reports returned incomplete values if the Interval period was changed from the default 15 minutes The IVR Condition by Branch report was not displaying Subroutines when selecting Filters for Activation Callflow IVR/IQ DNIS Group by DNIS by Period report was not performing the secondary by period sorting after grouping by DNIS When running an IVR Condition by Branch report, if you had more than 100 Condition names, the second page was blank The IQ DNIS Group Performance report included calls that were not processed by IQ.Integration The Sales Force connector intermittently experienced Access Violation errors due framework limitations The Sales Force connector did not search for Person Accounts objects during an ANI search.New features and enhancements The following chart identifies the new features and enhancements in Contact Center Solutions and Call Accounting Version New in Version Support for Mitel MCD 6.0 SP3 Description Mitel MCD 6.0 SP3 is now supported.Technology changes Please note the following regarding Manufacture Discontinuance for Intelligent Queue: Intelligent Queue Version 5.8 base software product purchases will be Manufacture Discontinued on May 15, 2013 and Intelligent Queue add-on license purchases will be Manufacture Discontinued on May 15, Intelligent Queue 5.8 will continue to be compatible with Contact Center releases up to and including 7.0.

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